Bamboo Nursery

Some Common Questions

How do you prepare and ship the plants?     I''ve potted and shipped thousands of bamboo plants over the years. I know how to do it right. Many years ago when I started this business I did things differently than I do today. I would dig lots of divisions of bamboo, place them in a holding area and cover the roots with sawdust and mulch. When I received an order I would pull the plants, rinse some of the dirt from the roots and pack in wet peat moss. I'd then wrap in paper and plastic, box them up, and ship them off. The plants usually did fine and I received few if any complaints. However, I wasn't satisfied. Over time I changed and improved my methods. Now when I dig divisions from my bamboo groves I rinse all the dirt from the roots and pot the plants up in 2 or 3 gallon size containers using a professional grade potting mix. I place the plants in a holding area for a minimum of a few months to a year. This gives the plants time to grow lots of new roots and rhizomes. When I receive an order, I choose the oldest plants first (these usually have best root system). I remove the container, wrap the rootball in paper and plastic, pack them in boxes, and ship them. Often there are bamboo canes in the box used as braces. The boxes we use are custom designed and manufactured for jmbamboo. The box design came from years of experience packing thousands of bamboo plants for shipment. All prices inchude shipping.

How much is shipping?    At jmbamboo shipping is free! the price you see is the price you pay. Our prices include shipping. We advertise "free shipping" but all that really means is that shipping is included in the price. I've had many customers tell me they prefer one price and when I buy plants I prefer it that way. The prices on my pricelist are what you pay, including shipping. No surprises, just the actual price you pay. Buying bamboo by mail should be simple.

What size plants do you ship? What is a #2 or #3 size plant.? These are 9 to 11 inches in diameter. A #3 will usually have more and larger canes than a #2 along with the larger rootball. Take a look at our detailed description of exactly what you get when you order- Shipping sizes

It's too cold to plant now. Will you have the bamboo I want in the spring? We sell out of many species early. The top few most popular species are always in stock. Others are in limited supply. The best way to insure you get the species you want is to order now and I will ship when you are ready. Your credit card will not be charged until I ship.

If my plant dies will you replace it? I rarely have a customer tell me their bamboo died but it has happened.If you have any problems with the bamboo during the first 30 days after receiving the plant call me. If it's been somewhat longer than 30 days call me anyway. (205 283 5638) or email me. I'll replace the plant or refund your money if you feel I am at fault. You do not have to return the plant. More Bamboo Warranty Info

Can I cancel my order if I change my mind? Of course you can! I ship on Mondays and Tuesdays to give the plants plenty of time to reach their destination before the weekend. I want the bamboo to arrive as soon as possible and spend as little time as possilble in transit. I don't ship plants on Thursdays or Fridays as they are very likely to stay in a holding area for the entire weekend. If you have second thoughts or change your mind, give me a call (205 283 5638). I pack most of my bamboo on Sunday for shipment on Monday. Please try to let me know before Sunday. It's rare for someone to cancel an order so this is not usually a problem. I'll do what I can to make you happy.

Do I get a break if I order 10 or more plants? If it's a large order I often include an extra plant. On orders of $500 or more we offer a 10% discount. We will be glad to provide quotes for larger quantities of plants. See our Field Specimens

Do you accept personal checks and money orders? Credit cards? What about Paypal. We accept them all.    I accept personal checks, money orders, PayPal and all major credit cards .To order by credit card, call me at 205 283 5638. Or visit my home page. You can email me your phone number if you prefer and I'll call you.

Can I copy photos from your website. Yes you can. If fact I encourage you to take any of the photos on my website -just give credit to jmbamboo.